What’s included
An assistant that knows what it knows—and what it doesn’t.
Before & after
Fewer interruptions, better answers.
Today
- The same questions answered by phone all day
- After-hours questions wait until morning
- Answers vary depending on who picks up
With Knowledge Desk
- Routine questions answered instantly and consistently
- Help available after hours
- Your team focuses on the conversations that need them
Human in the loop
Your team stays in charge.
Approval points
- Every answer comes from content you’ve approved
- New answers need your OK before they’re used
- You choose topics that always go to a person
Data safety
You own your data and your accounts. We use only the information a workflow needs, document where it lives and review your privacy obligations—including PIPEDA—before anything is built.
Escalation
When a question falls outside approved information, or a customer asks for a person, the assistant hands off immediately—it never guesses.
Who it’s for
For businesses that hear the same questions every day.
A good fit if your team spends real time answering questions about hours, services, policies or bookings.
Common use cases
- Hours & location
- Service-area questions
- Policies & pricing basics
- Booking help
- Seasonal updates
- Internal team FAQs
Indicative investment
Clear pricing before any work begins.
Quoted at a fixed price after your Blueprint. The range depends on:
- How much information needs organizing
- Number of channels (chat, text, email)
- Hand-off rules and team routing
Typical project range · Knowledge Desk
C$8,000–18,000
A range, not a promise. Your fixed price is agreed in writing before we start.
Book a Free Blueprint Call
Most chatbots follow scripts or guess. Knowledge Desk answers only from information you’ve approved and hands off when it isn’t sure.
No. It’s set up for routine, approved information only. Anything requiring professional judgement goes to a person.
You approve every change. With Managed Automation Care, we review and suggest updates monthly.