Aug 21, 2026 · 3 min read
AI Chatbot vs. AI Assistant: What’s the Real Difference?
Scripts, guesses and approved answers—why the difference matters to your customers.
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Assistants that answer from approved information and know when to hand off to a person.
Scripts, guesses and approved answers—why the difference matters to your customers.
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Hand-off rules that protect your customers and your reputation.
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What to include, how to write it and who should approve it.
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